Queensland Household Energy Survey 2024

Energy management Energy management services

Households can choose from a growing mix of smart home energy products. There are also electricity providers who will offer to manage consumers’ appliances, solar PV, batteries and other devices. Home Energy Management Systems (HEMS – a system that automatically co-ordinates energy in your home) continue to evolve with advances in product design and technological innovation.

Likelihood to purchase a HEMS in the next three years has increased (36% very or somewhat likely, up from 33% last year). However, 28% of participants indicated they would need more information before making a decision. Interest in HEMS is higher among younger people (aged 18 to 34) (49%) and those with solar PV (36%).

Interest in various HEMS services has also increased over the last year. Interest in receiving recommendations on how to save on electricity bills is now at 56% (high interest rated 7-10), up from 53% last year. Interest in allowing for remote control of appliances for electricity is now at 52% (up from 47%), and for other purposes (49%, up from 45%).

Interest in third party remote management of energy use is comparatively much lower but has also increased this year (35%, up from 28%). Among participants with solar PV, the majority are interested in using a HEMS to get the best results from their solar PV system (74%). Younger people (aged 18 to 34), those earning higher incomes ($151K or more) and those with solar PV typically show higher interest in these HEMS services.

Around (45%) of participants indicate that they have a smart meter installed. Most see the value that smart meter services have to offer, particularly when it comes to providing accurate and reliable metering data (71% high value), removing the need for a meter reader to enter their property (61%) and giving access to products that help them control and understand energy usage (54%). Participants living in South East QLD, those aged 18-34 and 35-54, earning higher incomes ($151K or more) and with solar PV see more value in smart meter services.

You can use the dropdowns to explore the results of each section in more detail. For most questions you can view the data by location, age group, solar PV ownership and other household characteristics. You can also select the “Trend” button to see how the overall results have changed over time.

Home Energy Management System: Interest in services provided

Home Energy Management System: Intention to purchase

Smart Meter Installation

Value of Smart Meter Services: Information

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