Queensland Household Energy Survey 2024

Electricity Sentiment

The majority of survey participants believe their energy supplier provides a reliable and secure electricity supply and trust them to do the right thing for customers. This year, more participants agree that energy suppliers are working to make electricity more affordable than in 2023 (38%, up from 35% last year).

There has been no change in the balance between cost and reliability, with almost three-quarters (73%) considering this to be about right (75% last year).

More participants experienced a recent outage this year, with over half (56%) losing supply at least once in the last six months, not surprising given the series of natural disasters and weather related events that took place in Queensland towards the end of 2023 and early 2024. Of those who experienced an outage, most were satisfied with the time it took to restore electricity to their home (56% satisfied rated 7-10), but under half were satisfied with the communication from suppliers during the outage (42%).

You can use the dropdowns to explore the results of each section in more detail. For most questions you can view the data by location, age group, solar PV ownership and other household characteristics. You can also select the “Trend” button to see how the overall results have changed over time.