Queensland Household Energy Survey 2025

Electricity Sentiment

This year, Queensland households exhibit a more positive sentiment toward key reputation metrics around trust and reliability. Respondents are now more likely to believe that their energy suppliers provide a reliable (76%, up from 71% in 2024) and secure electricity supply (61%, up from 59% in 2024). They are also more likely to trust suppliers to do the right things for customers, if problems arise (62%, up from 59% in 2024).

There has been no change in the balance between cost and reliability, with around three-quarters (75%) still considering this to be about right (73% in 2024).

The proportion of participants experiencing outages has increased significantly to 62% following the Tropical Cyclone Alfred and other events this year, up from 56% in 2024. Despite this satisfaction with the time taken to restore electricity to customers’ homes has increased (60% up from 56% in 2024), with no notable change in customers’ satisfaction with communication from Ergon/Energex during the outage (44%, up from 42% in 2024).

You can use the dropdowns to explore the results of each section in more detail. For most questions you can view the data by location, age group, solar PV ownership and other household characteristics. You can also select the “Trend” button to see how the overall results have changed over time.