Queensland Household Energy Survey 2023

Customer sentiment towards Queensland’s electricity providers has remained steady across all measures except for affordability. The percentage of respondents that agree that energy suppliers are working to make electricity more affordable decreased to 35% (from 38% in 2022).  

Respondents are looking for options to help reduce their electricity bills. This year, respondents are less inclined to say that the balance between the cost and reliability of electricity supply is right (75%, down from 81%), and more are now saying they would accept poorer reliability to reduce the cost of their electricity bills (15%, up from 10%). 

Almost half (45%) of households indicated that they had a power outage in the last six months, with households in Regional Queensland being more likely to have been impacted by power outages than those in South East Queensland (63% versus 37%). Of those who experienced an outage, most were satisfied with the time it took to restore electricity to their home (58% satisfied rated 7-10). In line with previous findings, there was lower satisfaction with communication from their provider during the outage (38%).